However, right after hanging up with Cox I stumbled across what turned out to be the root cause of the problem.Hopefully, this will solve the problems and Roku will connect to the wifi network for all time.Similar Problems:1. Roku is a great invention and favorite of many, but like most technology products, it does have its drawbacks. After 30 seconds, plug in your TV and turn it back on. By far the most common reason for internet problems with the Roku is related to your own network, not the device. Customer: yes JA: . What you should see is a virtual image of a display with the words 4K HDR. Suddenly, it tells me I am not connected to Internet. https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Express-will-not-connect-to-in @Ello2022 That solution was to deactivate previous device and I have no previous device. Weve compiled the best solutions and detailed steps to help even the most tech-challenged users get back to streaming their favorite shows and movies. I called my Internet provider and nothing has change on their end. No other devices in my home have trouble connecting to the internet when connected to my WiFi network. Hi there! As for the router, the simplest way to. Note that in this article were covering the Roku Ultra we tested, but these tips apply to most Roku devices. Without your prompting me, I might not have tried it again. I have my Xfinity Wifi split into 2 networks, one being 5 ghz and the other being 2.4 ghz. Thank you for your suggestion. After about 45 minutes with the rep, who was really nice by the way, the Roku was still FUBAR. Most of us want to see shows and movies in the best resolution possible. 16 Working Alternatives in 2023, 23 Alternatives for Hurawatch in 2023 (100% Working), 31 M4uFree Alternatives To Watch Movies Online [Updated-2023], 26 LetMeWatchThis Alternatives and Similar Sites 2023 Updated, 20 Sites Like SolarMovie To Watch Movies And TV Shows Online {2023 Updated}, Check DNS Settings and Disable Network Pings. Start with the most common issue at the top of this list and work your way down until youve solved the problem. The connection does not hold 2G, nothing! Yes. The error can be the connection or the internet itself, so checking the link first is a must. Thats rather slow. I have 2 devices in the house and both stopped working the same day. I had already tried that and it didn't work. The PDP Type was set to IPv4. Get the Latest Tech News Delivered Every Day. Your email address will not be published. The "Xfinity Support" graphic replaces the "To:" line. You can sign in and use many different streaming platforms on your Roku. Manufacturer support & warranty resources, Device keeps shutting down and disconnecting from Wi-Fi. I have tried different locations in the house with the mifi and am currently connected to the mifi right now on my laptop with a speed of 15MPS. TV Has No Sound But Is Not Muted You Should Do This! Roku won't connect to the wireless network3. I had restarted my router prior to my question but it didn't work. Often times a simple restart can help fix the problem. After the above step, if still no success, try toggling the b/g/n modes. The networks we subscribe to can put an additional security layer on our internet connection, with automatic firewalls that can shut down our Roku. I dont know what the problem is. If you are experiencing Roku connectivity issues with your TV here are a few things to keep in mind. If you have tried all of the troubleshooting steps and are unable to connect your Roku TV to the Roku app manually, its probably time to contact Roku for assistance. 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In the last week all of my Roku devices (Roku2, Roku Express, and 2 Roku TV's) have stopped connecting. PDP Type was set to IPv4v6. Not sure what else to try, this error just started a week ago but factory reset hasn't helped. How to Fix It When Netflix Won't Work on Roku, How to Install and Watch YouTube TV on Roku, How to Fix It When Disney Plus Is Not Working on Roku, How to Fix It When Roku Closed Captioning Won't Turn On, How to Fix It When Roku Won't Connect to Wi-Fi or Internet, Amazon Fire TV Stick 4K vs. Roku Streaming Stick+, Hulu Error Codes: What They Are and How to Fix Them, How to Fix It When Roku TV Sound Is Not Working, How to Connect Roku to Wi-Fi Without a Remote, Roku Error Code 014.30: What It Is and How to Fix It. How to hook up Roku 2HD to older Sanyo tv without hdmi port, how to hook up a blue microphone snowball to a hdmi roku tv, Samsung Smart TV network connection problems (again), Router's settings keep getting changed without my knowledge, The best Wi-Fi routers for your smart home hub. By submitting your email, you agree to the Terms of Use and Privacy Policy. My Rokus will connect to other home internet through my other provider Surfair Wireless, my cell phone (Verizon) hotspot but not the T-mobile. Make sure to select this new APN as your active APN. You can solve this problem by turning off the Roku and unplugging it, then plug it back in after a few minutes and turn on the device. Even if you think the batteries might be somewhat fresh, its always a good idea to at least try brand new batteries and see if that helps. Heres one tip to address the issue: get a better cable. The network test is essential because it lets you know if your problems are caused by the connection between the device and your Wi-Fi network. Unplug both devices, wait for 30 seconds, then plug them back in. You can also watch some of the channels on your TV using Roku as a media player. If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions:Set up or fix your internet connection. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router. Stay updated on the latest products and services anytime, anywhere. I have done the following steps: 1. restarted my router 2.restarted the Roku Express via system settings. I have found a solution for me that has worked for the last 24 hours or so, hopefully it will prove to work long term. This issue may be caused by an outdated software version, incorrect network settings, or interference with your Wi-Fi signal. The solution is to reconfigure the router and turn the 2.4 GHz band back on. All day & night, once the TV is turned off I have to reboot the entire house every time! For a better experience, please enable JavaScript in your browser before proceeding. You can check which network your Roku TV is using by going toSettings>Network>About. To verify that your Rokus connection was reset, select About to view information about the connected network. The first part checks for a connection to your home network and tests the quality of the signal. Terms of Use | Privacy Policy | Site Map |. What Is a PEM File and How Do You Use It? Why Is One AirPod Louder Than the Other? Don't know why it didn't the first time but I'm glad it did this time. The most obvious is that the batteries are dead. If you have multiple Roku devices set up around your house, you may have run into overheating problems. I kept everything the same except for thePDP Type. Good luck! Press the Home x5 Fast forward x3 Rewind x2 Has the correct input been selected on your TV? And if you use a dual band router, both devices must use the same band. Once the Rokus network connection test is done, youll be taken back to the Network Settings menu. Congratulations! But heres the thing, my laptop, pc, and all of our phones (iphone, moto, kyocera) will connect to the mifi just fine. Sign out of your Roku account and then sign back in. Roku will not connect without total house reboot, EVERY TIME I turn on the TV! If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku via Settings > System > System restart (for Roku TV it's Settings > System . Your Roku overheats and there is nothing you can do but wait. When I check the network settings it lists my WiFi network and the signal strength is listed as "Excellent". If your Roku connection isnt working as it should, one of the first steps is to restart the device and then reconnect. Pricing will vary based on various factors, including, but not limited to, the customers location, package chosen, added features and equipment, the purchasers credit score, etc. Congratulations! My mifi box has been factory reset and the Roku network has been reset, I am still getting the same error. When you purchase through our links we may earn a commission. Hulu no longer available on this Roku device. Ensure thatyour router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. iPhone v. Android: Which Is Best For You. The Roku USB Cable/Adapter may not function properly if theyre not plugged directly into a wall socket. If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you. Settings/System/Advanced System Settings/Network Connect Reset/Reset Network Connection. Why doesn't the keyboard work on the Roku remote app? Next, click on the "Network" button. Weve identified some of the most common hardware and internet issues based on our own testing to help you troubleshoot any Roku issues. Try moving your Roku TV closer to the router or relocating your router to a more central location in your home. Connection errors can appear for several reasons, stopping media playback, and sometimes affecting the performance of the Roku device. Thank you but I'm afraid this did not work for me. Select the System option from the list. Additional resources you might find helpful: Thanks for posting here in the Community! Then, open the Roku app on your phone, go to theDevicestab, and tap thethree dotson the top left. @AvsGunnarYes, they were previously working. My speed with it is currently 17mps. Fixing this issue isnt too difficult often times, simply restarting the device will fix any problems you might be encountering. Ihave an Alcatel Linkzone 2 mifi on T-mobile. Try removing password. Thanks for your help! 1. His weekends are filled with action-packed shows, books, and long sessions of Fortnite with his friends. If you run into connection issues while using the Roku app, check that your TV is on, connected to the same WiFi network as your Roku device, and that the correct input has been selected on your TV. If you are still having problems connecting to wifi then. Sometimes, the best bet with a remote is to try removing the batteries and putting them back in. I want to be able to use the mifi and cancel my other more expensive internet but cant do that if I cant use it for this purpose. Manufacturer support & warranty resources, Device keeps shutting down and disconnecting from Wi-Fi. Different Wi-Fi connections. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. What is SSH Agent Forwarding and How Do You Use It? I also responded in another thread, but I'll respond here as well. Why Is My Roku Not Connecting to Wi-Fi or the Internet? Some routers become congested or experience some other minor failure. Apple's Mixed Reality Headset Needs These Specs to Win at VR, Meta's New VR Gaming Showcase Featured Tennis, Dungeon-Crawling, and Popular IPs, Meta Quest 3 VR Headset Arrives This Fall and Costs Just $500, Google Announces 7 Android Features Like New Widgets and Shortcuts, No Mans Sky Finally Launches on Mac, Supporting PC Cross-Play and Saves, Is AI an Existential Threat? Fair use is a use permitted by copyright statute that might otherwise be infringing. Why does Live open with TV guide on screen? Most of the time, this resolves any communication issues and problems. I had to call my ISP to separate the two so when you try to connect to wifi, you will see two options with your network name, one with 2.4 in the name and other with 5 or 5.0 in the name.) I do know a temporary quick fix not permanent is to unplug the hdmi to the Roku for 30seconds and put it back and try again. Incorrect DNS settings can also lead to connectivity problems. Sometimes, a simple restart can solve connectivity issues. So, lets get started! Restarting the router, the roku. The Roku can overheat if its too close to other devices, like another media streamer, or is sitting too close to a speaker or TV. I was able to switch it to b/g/n and now it seems to be working. All other devices on network were connected, just not the tv. Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more. Is it connected to the same WiFi network as your Roku device? These FAQs should help clarify any lingering concerns you may have. Thank you. (Unplug all power cords to the modem/router). Re: Roku not connecting to T-Mobile hotspot. It may not display this or other websites correctly. (try g/n first, then b/g). Restart Your Router and Roku Device But this is literally making it impossible to use my TV. Press the Home screen and select Settings. If the Roku TV fails to connect to the internet or has connectivity issues, you will be unable to access most of the content. Press the Power button on your remote and hold it for 30 seconds. All information is subject to change. It could also be that your internet is down, so the results will make it easier for you to troubleshoot the issue. Roku video quality is poor Roku audio and video are not synchronized How to fix Roku problems Most of the common Roku issues can be fixed by restarting, updating or factory resetting your. First, remove the batteries, then re-seat each battery. Wait for about ten minutes before plugging it back in again, if the red light is off then you are good to go. Try these proven troubleshooting tips to diagnose the problem. Give your iPhone permission to access your Roku TV. How to Check If the Docker Daemon or a Container Is Running, How to View Kubernetes Pod Logs With Kubectl, How to Manage an SSH Config File in Windows and Linux, How to Run GUI Applications in a Docker Container. Read on to compare providers Where to watch MLB (and more baseball) in Australia, Check your internet connection. In the last month or so it has been disconnecting from my WiFi network. Its old school, but weve seen that resolve the pairing issue. To do that go to the settings on your Roku, and select Advanced System Settings. Next, restart your Roku TV by going to Settings > System > Power > Restart. I live out in the country. Weve rarely, if ever, seen a Roku device that had a faulty connection. An overheated device is a device that has a bright red light on the front of it. This comprehensive guide will help you troubleshoot and solve your connectivity issues in no time. Although I tried that once, I decided to do so again. You won't see the usual indications that you have a Wi-FI signal. If you are running iOS 14 or later, you must enable the Local Network setting on your mobile device for the Roku app. The screen should go blank; this indicates that you have successfully reset your Roku device. Some of the most common issues are: A poor Wi-Fi signal can freeze playback or cause performance problems. Are there any HDMI cables or power cables disconnected from the Roku device ? Outdated software can cause connectivity issues. Thats it. Its also fairly common for the pairing not to work. You are the right place to fix a Roku that Won't Connect to the InternetBefore taking the plunge into full-on troubleshooting, I wanted to m. I appreciate your trying to help! If you dont see this, its possible the Roku Ultra doesnt support the specific 4K model you have or the TV is not actually 4K. The problem is the carrier says that since it works on my computer, phone, etc. On weekdays his alter ego takes over and he becomes a tech-savvy exquisitely sharing his knowledge of tech trends and the latest gadgets. Confirm your Roku TV is using a private IP address. Not everyone loves the Roku Ultra. You can work through these troubleshooting options whether youre using the Roku app on your Android or iOS device. Prior to that, she enjoyed writing during her two years at Kalamazoo Valley Community College, where she majored in General Education. A Roku device that doesn't connect to the WiFi when it powers on is solved by resetting the network connection. In order for the app on your mobile phone to work with your Roku TV, both must be using the same network. Non-profit, educational or personal use tips the balance in favor of fair use. Having Roku connectivity problems? Verify your DNS settings by going to Settings > Network > About. Confirm your Roku TV is using a private IP address. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router. Lisa Mildon is a Lifewire writer and an IT professional with 30 years of experience. DISCLAIMER 2023 Voddler.Com. Check out some of our troubleshooting tips for the most popular streaming apps including Netflix, YouTube TV, Disney+,Hulu, Paramount+, and Amazon Prime. Check that the power cable has been securely plugged in. Step 5: Move Roku Closer to Router and Modem. Try completely disconnecting the Surfair Wireless connection. We've rarely, if ever, seen a Roku device that . Didn't even had to re-setup the connection. Thanks for the post regarding internet connectivity issues with your Roku device. You are the right place to fix a Roku that Wont Connect to the InternetBefore taking the plunge into full-on troubleshooting, I wanted to make sure that Cox hadnt set up the router, or her service, in a way that might prevent the use of a streaming player. You may need to update the system of your unit. We select and review products independently. If this is the case, you can install a router or contact your network management expert. Your TV will turn on, but will be unplugged from the wall. If so, consider these apps. ChooseConnect Manually, enter the IP address for your Roku TV, and tapConnect. -Steps to reproduce the issue you are seeing. I can only repeat what worked for me, which was changing the wi-fi channel. And when it comes to video streaming, Roku devices use HDMI for video output. Try disconnecting your Wi-Fi router for 30 seconds, then reconnecting it. All right go to their respective owners, The Impact of Technology on Mental Health: How Social Media and Gaming Affects Us, A Comprehensive Guide to Solving WD SES Device USB Device Issues, www.aka.ms.yourpc: The Ultimate Guide to Connecting Your Phone and PC Flawlessly. The Ultimate Troubleshooting Guide, Why is Chat GPT Not Working? When you first turn on the Roku Ultra, you might discover that the device simply won't connect to the internet. Roku won't connect to the local network#ROKUwon'tConnectToWiFiNetwork----------------------------------------------------------------------------------------------Video Editing Software: Filmora 9Sound: FilmoraProduced by FixNetflix Team ---------------------------------------------------------------------------------------------- Please Remember to Subscribe channel: https://goo.gl/yqupti Follow me-----------------------------------------------------------------------------------------------Facebook (visit our Page): fb.me/FixNetflix Facebook send messages: at m.me/FixNetflix.Twitter: https://twitter.com/mafideaFair Use Disclaimer:This channel may use some copyrighted materials without the specific authorization of the owner but the contents used here falls under the Fair UseCopyright Disclaimer under Section 107 of the Copyright Act 1976, allowance is made for \"fair use\" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Devices like your mobile phone, computer, and Roku TV should be using private IP addresses. Check your TV after 10 minutes to see if your image has appeared. Roku keep losing the connection to my modem. 3,683 satisfied customers. If your Roku TV wont connect to the internet, you can try using a mobile hotspot to establish a temporary internet connection. Release the buttons. Roku requires a strong enough signal to establish a connection. You can restart your Roku device from the Settings by following these steps: Press Home. You don't need to switch off your TV or your Roku. Press and hold the Home button on your Roku remote. Problem started last week. Furthermore, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Roku keep losing the connection to my modem. Device keeps shutting down and disconnecting from Wi-Fi. Does anyone else have any possible solutions? Click the "direct message" icon. My surfair internet is unplugged. Im Sam Hendricks, and Im a repair technician and expert. Another common issue with Roku streaming devices is that the remote control wont let you control any of your apps. If you do not have a router on your network, it's possible your Roku TV is using a public IP address instead. This can provide a more reliable and faster connection compared to Wi-Fi. Try moving your Roku closer to the modem or router. Make sure nothing is seeing or receiving the Surfair connection/broadcast. In conclusion, there are several reasons why your Roku TV may not be connecting to the internet. Additional resources that you might find helpful from the Roku Support site: Factory reset is a last resort because you'll have to start all over from scratch to set it up again, as though it had just come out of the box. If your devices issues are internet-related, youll want to select Set Up Connection to connect your streaming box to your Wi-Fi network. Now I cannot get the Roku to connect to my home network at all. To restart your Roku player, go to Settings > System > System restart. Do it 5 times. ROKU TV Suddenly won't connect to Internet - no problem before now, Re: ROKU TV Suddenly won't connect to Internet - no problem before now. Offers and availability vary by location and are subject to change. Required fields are marked *. Unplug the power to your AC. The Roku is great at recognizing your 4K television unless you have a bad HDMI cable or an older cable. Having Roku connectivity problems? Roku has made it as easy as possible, but sometimes you run into issues like non-connection, or unable to connect to network. Reset Your Roku Resetting your Roku to default settings allows you to set it up as if you have just purchased it. the screen is locked on TCL Roku TV . Here are the basic instructions for how to soft reset your Roku TV box with your remote control: If you wish to restart your Roku from the menus, follow these steps. Disconnect the HDMI wire, TV, and Roku from the wall outlet for 10 minutes. Jump to solution Today 9/17/2021 my Roku Express stopped connecting to my WiFi. Your smart TV and or streaming stick will run a network test and then display its results after a minute. When you first turn on the Roku Ultra, you might discover that the device simply wont connect to the internet. If your Roku device is not connecting to TV, the following troubleshooting steps can help you solve the issue. But sometimes there are more serious problems, such as physical damage or power issues. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Use an iPad as a Second Screen for PC or Mac, Add a Website to Your Phone's Home Screen, Control All Your Smart Home Devices in One App. We can help. See if any of these steps will get something to happen. Go toSettings>Rokuand enable the toggle forLocal Network. If your Roku TV still wont connect to the internet after a factory reset, try the troubleshooting steps mentioned in this guide, starting with checking your internet connection. If necessary, consult your internet provider for the correct DNS settings. We will discuss the common problems associated with Roku and their respective fixes. If you've downloaded the RokuOfficial Remote App to your mobile phone, but the app doesnt recognize or display your Roku TV, here are several troubleshooting steps to try to get the app connected to your television. The screen just says can't connect try restarting your router or Roku device. You can disconnect from the VPN and then reconnect after you finish using the Roku app. By far the most common reason for internet problems with the Roku is related to your own network, not the device. It has always allowed us to stream; a couple devices at a time even and my son manages to game on it as well although he does complain that certain games won't run or if we're streaming on certain apps it bogs him down. Also, change the wireless network name to something simple (no spaces). Wait until the update completes and restart your device. To restart your router, check the instructions from your ISP or router vendor. Is your Roku TV not connecting to the internet? Additional resources you might find helpful: Hi Im having the same issue with my roku ultra. All rights reserved. Now, choose System Restart. Over the years, Ive seen people spend a lot of money on unnecessary repairs or replacements. 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Why does my Android Roku remote app keep closing? If youre still unable to connect, contact Roku Support for assistance. Ultimate Troubleshooting Guide! The Roku streaming player comes in different models. You wont see the usual indications that you have a Wi-FI signal. Ive had my internet technician come out and still cant connect. All Rights Reserved. I even did factory reset for the device, and that still didn't solve the issue. Test the connection on other devices like your computer or smartphone. Is your TV within range of the router? The Roku is probably not the issue, it is usually just a connection error on the TVs end. I can't connect my roku tv to spectrum internet, Tv in. Alternatively, you can connect your Roku device to an ethernet cable instead of Wi-Fi and check for the issue. ROKU TV Suddenly won't connect to Internet - no pr ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Thank you for your suggestion. Weve gathered some frequently asked questions related to Roku TV connectivity issues. If the problem is with your internet service, contact your internet provider. (create open network for troubleshooting). Obtain the IP address for your Roku TV by visitingSettings>Network>About. His hobbies include disc golf, reading books, and watching obscure Netflix documentaries. I can't connect my roku tv to spectrum internet, JA: Have you tried unplugging your modem and router for 1-2 minutes, then plugging them back in? Test the connection on other devices like your computer or smartphone. I was having the same issue where the day before my Roku express was working fine, and the next day it wouldn't connect to wifi at all. Learn how the long-coming and inevitable shift to electric impacts you. Your email address will not be published. Restart your Roku TV and the Roku app. This has worked for me to fix wifi problems - try it before resorting to a factory reset. RELATED: How to Get the Most Out of Your Roku: Six Things You Should Do. If the remote is unresponsive, replace the batteries and try again. Disconnect from your VPN when using the Roku app. There is no single cause as to why the Roku app doesnt see your television. What should I do if I cannot connect to my home network or the internet? Restart your Roku TV and then quit or close and reopen the Roku app on your mobile phone. Hulu no longer available on this Roku device. Every time I shut off the TV & restart it, nothing connects! Roku says since it connects using other internet options its the internets problem. There are a couple of network connection problems recently being reported that have been caused by updates to routers. Once you turn on your Roku device and are viewing the Home page, select the "Settings" option in the bottom left-hand corner of the side menu. It sounds too simple but it works. Make sure both devices are on the same network and the same band. Its a sad truth: If you plug your Roku into the wrong port, it would not work at all. Is your Roku TV not working? How Do I Connect My Roku Remote App Manually? I thought that in the past it might have only been IPv4. Grab your Roku remote and press the Home button. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Let's dive in and solve this issue together. Heres how to reset your smart TVs network connection. Pick Control by mobile appsand clickNetwork access. Go toSettings>Network>Aboutto see your Roku TVs IP address. Not all channels on Roku, such as Amazon Prime, support keyboard input from the Roku app. Devices like your mobile phone, computer, and Roku TV should be using private IP addresses. 4 Solutions Kmill78 Level 8 06-23-2020 09:06 PM Re: ROKU TV Suddenly won't connect to Internet - no problem before now I am not sure if the roku stick works like the Express but i was able to get my roku Express to connect back to the wifi again by doing a factory reset. Furthermore, please be advised thatRoku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. [Answered], Scotsman Ice Machine Troubleshooting Manual And Guide, Scotsman Ice Machine Not Making Ice Complete Solution. When Roku experiences a problem that needs fixing or when your customers cant download and use the app, follow these steps: Rokus firmware updates are important to keep your streaming device up-to-date. It worked this time and I am quite pleased. If you've tried all of these troubleshooting tips, it could be the specific streaming app you're using. that its Rokus problem. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. It has something to do with xfinity and Roku. First, unplug your router and wait for 30 seconds before plugging it back in. She's been a professional writer for two years, with a year of experience devoted to cord-cutting coverage. Roku device is used to watch movies and TV shows from the internet on your HDTV. This time it worked. So we called Cox. Check Your Internet Connection First and foremost, verify that your internet connection is working correctly on other devices. First of all, check your internet connection whether it's working properly or not. I have read all the troubleshooting posts on the support site as well as many of the similar discussion topics and do not see a solution. Technician's Assistant: Are other devices able to connect to the same network? These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T reported so far), but it's possible they could also occur with user-owned routers that have received updates. I appreciate your trying to help me. The app can be used to control a Roku player or Roku TV. Sometimes, even though you may have a signal bar showing up on your Roku remote, the WiFi signal is not strong enough. Next, you should restart your Wi-Fi router or reset it to fix the Roku not Connecting to WiFi issue. Roku is a popular streaming device that allows watching movies and TV shows on various streaming channels. If the problem is with your internet service, contact your internet provider. On Netflix, apps like Amazon Prime Video, and on the free 4K channels included with the Roku Ultra, that means 4K video. Click on System, Power, and System restart. This usually solves connection related problems on Roku. Additionally, disable network p ings by going to Settings > Network > Network Secret Screen > Disable network pings. I have the same issues. Should take you to s screen where you can choose factory reset. Thanks for reaching out here in the Community. It sees the mifi, green check marks connect right away but says no internet error 009 and acts like it's not connected. 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